Reference

What You Agree To When You Use 399be

These legal terms cover how your account works, what data we hold, and what rules apply when you access 399be from a supported region in Pakistan.

Account TermsPrivacy & DataJurisdiction NoticeJazzCash & Wallet RulesContact Rights
399be What You Agree To When You Use 399be
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about your rights under these terms, need to request account data, or want to report a policy concern, our support team handles those requests directly. You can reach us through live chat in your account, by email, or through the in-app help section — whichever is fastest for you.

Live Chat Open your account dashboard and tap the chat icon. A support agent handles legal queries including data requests and account term clarifications during staffed hours.
Email Support Send your legal or policy question to our support address listed in the account settings. Include your registered mobile number or wallet ID for faster verification.
In-App Help The Help section in the 399be app has a dedicated Legal and Policy category. Submit a ticket there and we will respond to your account inbox directly.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling follow the same principles across every access point — mobile browser, Android app, or desktop. We use SSL encryption on all connections. Account sessions time out after inactivity to reduce unauthorised access risk. Below is how we approach each area of your account.

Data Retention

We keep your registration data and transaction records — including JazzCash and Easypaisa transfer logs — only as long as operationally and legally required, then delete them securely.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the account flow is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Request Rights

You can request a copy of the personal data we hold on your account, or ask us to delete it, by submitting a written request through live chat or email support with your wallet ID attached.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights, and how our legal framework applies to Pakistan. If your question is not covered here, reach us through live chat or email.

Access depends on local law and the eligible regions we serve. You are responsible for confirming that accessing the platform is permitted under the laws of your specific location.

We store your registration details, mobile number, wallet identifiers linked to JazzCash, Easypaisa or Raast, and transaction history. This data is used for account operation and fraud prevention only.

Yes. Submit a written deletion request through live chat or email support, including your registered mobile number or wallet ID. We will confirm the action once verification is complete.

We post a notice inside your account dashboard when material changes are made. Continuing to use the platform after that notice means you have accepted the updated terms.

Payment records tied to your wallet transfers are retained for the period required by our internal compliance rules and then securely deleted. They are never shared with unrelated third parties.

Use live chat from your account dashboard, send an email to the address in account settings, or submit a ticket through the in-app Help section under the Legal and Policy category.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.